Terms of service
Welcome to Lady Hartley's Tea Room. We're so glad you're here. These terms explain how our shop works, what you can expect from us, and what we ask of you when you visit our website or place an order. Please take a moment to read them. They sit alongside our Shipping & Delivery, Returns & Refunds and Privacy Policy pages.
Nothing in these terms affects your legal rights as a UK consumer.
1. Who we are
Lady Hartley's Tea Room is a UK-based online shop selling teapots, tea sets and fine teas. In these terms, "we", "us" and "our" mean Lady Hartley's Tea Room, and "you" means anyone visiting our website or buying from us.
Lady Hartley's Tea Room is a sole trader business based in the UK. Our business is based in Warrington. You can contact us at ladyhartleystearoom@gmail.com.
2. Using our website
To place an order, you must be at least 18 years old. When you order, please make sure the details you give us, including your name, email, delivery address and payment details, are correct and up to date, so we can get your order to you safely.
If you create an account, please keep your login details safe. You're responsible for activity on your account.
3. Our products
We take great care to describe and photograph our products accurately, but please bear in mind:
- Colours can look slightly different depending on your screen and device settings.
- Sizes and capacities are approximate.
- Each piece is decorated individually, so there may be small, natural variations in pattern, glaze or colour.
- Styling and props, such as flowers, cups, cake stands, tablecloths or other items shown in our photos, are not included unless they are listed in the product description.
We may update product descriptions, or stop selling a product, at any time.
4. Tea and matcha
Please check the ingredients listed for each tea before buying, especially if you have allergies or dietary needs. Store tea and matcha in a cool, dry place away from direct sunlight. Information on our website about tea is for general interest only and isn't medical advice. If you're pregnant, breastfeeding, taking medication or have any health concerns, please check with your GP or a healthcare professional before trying a new tea.
5. Placing an order
When you place an order, you're making an offer to buy from us. We'll send you an email to confirm we've received your order. This doesn't mean your order has been accepted yet.
Your order is accepted, and our contract with you begins, when we email you to confirm it has been dispatched.
Occasionally we may need to decline or cancel an order, for example if an item is out of stock, if there's been a pricing or description error, or if we can't deliver to your address. If this happens, we'll let you know as soon as possible and give you a full refund.
Our products are sold for personal and household use, not for resale.
6. Stock and how orders are fulfilled
Our products are packed and sent by our trusted UK fulfilment partners. If you order more than one item, your order may arrive in separate parcels. While we do our best to keep stock information accurate, if an item you've ordered becomes unavailable, we'll contact you and refund you in full for that item.
7. Prices and payment
All prices are shown in pounds sterling (GBP). The price you pay is the price shown at the time you place your order, as set out in your order confirmation. Prices and promotions may change from time to time, but this won't affect orders you've already placed.
If we find that a product was clearly listed at the wrong price, we'll contact you to either offer the product at the correct price or cancel the order and give you a full refund.
Payment is taken when you place your order. By placing an order, you confirm that you're authorised to use the payment method you've chosen.
8. Delivery
We offer free delivery to the UK mainland and Northern Ireland. Full details, including dispatch times and where we deliver, are on our Shipping & Delivery page.
Delivery times are estimates. Occasionally delays can happen because of events outside our control, such as postal disruption or severe weather. If this happens, we'll keep you updated, and if the delay is significant you can contact us to cancel and receive a refund for any items not yet received.
Your order becomes your responsibility once it has been delivered to you, or to someone you've asked us to deliver to.
9. Gift orders
You're very welcome to send an order directly to a friend or loved one. Simply enter their address as the delivery address at checkout. Prices aren't included in the parcel.
10. Returns and refunds
You have the right to cancel most orders within 14 days of delivery, and to a refund, replacement or repair if an item arrives damaged or faulty. Full details are on our Returns & Refunds page.
11. Caring for your products
Our teapots and tea sets are ceramic, so please handle them with care and avoid sudden changes in temperature. Please follow any care instructions supplied with your item.
12. Our content
All the photos, text, graphics, logos and designs on our website belong to Lady Hartley's Tea Room or are used with permission. Please don't copy, reuse or share them for commercial purposes without asking us first. The Lady Hartley's Tea Room name and logo may not be used without our written permission.
13. Reviews and feedback
We love hearing from you. If you leave a review, comment, photo or other feedback, you allow us to use it on our website, social media and marketing, and we may shorten it or credit you by first name. Please make sure anything you share is honest and your own, and isn't offensive, unlawful or misleading. We may remove any content that doesn't meet these standards.
14. Links and third-party tools
Our website and blog may link to other websites, or offer tools provided by third parties. We don't control these and aren't responsible for their content, products or policies, so please review their terms before using them.
15. Our website is powered by Shopify
Lady Hartley's Tea Room is powered by Shopify, which enables us to provide our website and services to you. However, any sales and purchases you make in our store are made directly with Lady Hartley's Tea Room. By using our website, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Lady Hartley's Tea Room, including any injury, damage, or loss resulting from purchased products and services. You release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Lady Hartley's Tea Room.
16. Your privacy
We take your privacy seriously. Please read our Privacy Policy to find out how we collect and use your personal information. Because our shop is hosted by Shopify, some of your information is also processed by Shopify and our service partners in order to process your order.
17. Mistakes on our website
We work hard to keep everything accurate, but occasionally there may be a typo or mistake in a description, price, promotion or delivery information. We may correct any errors at any time. If a mistake affects your order, we'll contact you before going ahead.
18. Using our website fairly
Please use our website lawfully and kindly. You must not use it to harm, harass or mislead anyone, send spam, upload viruses or harmful code, copy or scrape our content, or interfere with how the website works. This includes using automated tools, bots or AI agents to access or collect information from our website without our permission. We may suspend access for anyone who breaks these terms.
19. Our responsibility to you
If we don't meet these terms, we're responsible for any loss or damage you suffer that is a foreseeable result of that. We're not responsible for loss or damage that wasn't foreseeable. Our products are for personal and household use, so we're not responsible for any business losses.
Nothing in these terms limits or excludes our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited or excluded by law, including your legal rights as a consumer in relation to goods that are faulty, not as described or not fit for purpose.
20. Events outside our control
We're not responsible for delays or failure to meet our obligations caused by events outside our reasonable control. If this happens, we'll let you know as soon as possible and do what we can to reduce the delay. If there's a risk of substantial delay, you can contact us to cancel your order for a refund.
21. Other important terms
- If any part of these terms is found to be invalid, the rest will still apply.
- If we don't enforce a term straight away, we can still enforce it later.
- We may transfer our rights under these terms to another business, and we'll always let you know if this happens. Your rights under these terms won't be affected.
- These terms, together with the policies linked above, make up the full agreement between you and us.
22. Which laws apply
These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you can also bring legal proceedings in your local courts.
23. Changes to these terms
We may update these terms from time to time, and the latest version will always be on this page. The terms that apply to your order are the ones in place when you placed it.
24. Get in touch
If you have any questions about these terms, we'd love to help. Please email us at ladyhartleystearoom@gmail.com or visit our Contact page.
Last updated: 25 September 2026